Refund & Return Policy

At Zatpat Food Premixes, customer satisfaction is our top priority.
Since we deal in food & consumable products, we follow a strict return and refund policy.

1. Returns Policy

• Due to the nature of food items, opened or used packets cannot be returned.
• Returns are only accepted in the following cases:
  1. Wrong product delivered
  2. Damaged or defective product received
  3. Package seal found broken/tampered at the time of delivery
• Return request must be raised within 48 hours of delivery.

2. Refund Policy

• Once the return is approved, refund will be processed as follows:
  • Prepaid Orders – Money will be refunded to the original payment method within 7–10 business days.
  • Cash on Delivery Orders – Refund will be processed via Bank Transfer / UPI ID provided by the customer.
• If the product is in stock, customers may opt for a replacement instead of a refund.

3. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once the order is shipped, cancellation will not be accepted.

4. Important Points

• Product must be returned in its original condition and packaging.
• Used, opened, or customer-damaged products will not be accepted.
• Delivery/Shipping charges (if any) are non-refundable.

5. Contact Us

For Refund, Return or Cancellation assistance, kindly contact our support team:

📧 Email: info@zatpatfoods.in
📞 Phone/WhatsApp: +91-9763906095
🕒 Working Hours: 10 AM – 7 PM (Mon–Sat)