🚚 FREE SHIPPING on all orders above ₹499! | 100% Vegetarian | No Preservatives ðŸƒUse code FIRSTORDER10 for 10% OFF on your first order!
At Zatpat Food Premixes, customer satisfaction is our top priority.
Since we deal in food & consumable products, we follow a strict return and refund policy.
1. Returns Policy
- Due to the nature of food items, opened or used packets cannot be returned.
- Returns are only accepted in the following cases:
- Wrong product delivered
- Damaged or defective product received
- Package seal found broken/tampered at the time of delivery
- Return request must be raised within 48 hours of delivery.
2. Refund Policy
- Once the return is approved, refund will be processed as follows:
- Prepaid Orders – Money will be refunded to the original payment method within 7–10 business days.
- Cash on Delivery Orders – Refund will be processed via Bank Transfer / UPI ID provided by the customer.
- If the product is in stock, customers may opt for a replacement instead of a refund.
3. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once the order is shipped, cancellation will not be accepted.
4. Important Points
- Product must be returned in its original condition and packaging.
- Used, opened, or customer-damaged products will not be accepted.
- Delivery/Shipping charges (if any) are non-refundable.
5. Contact Us
For Refund, Return or Cancellation assistance, kindly contact our support team:
📧 Email: info@zatpatfoods.in
📞 Phone/WhatsApp: +91-9763906095
🕒 Working Hours: 10 AM – 7 PM (Mon–Sat)