At Zatpat Food Premixes, we are committed to delivering your order accurately, in good condition, and on time.

1. Shipping Locations

• We currently deliver across India to all serviceable pin codes.
• If our courier partner does not service your location, we will inform you at checkout or before dispatch.

2. Order Processing Time

• Orders are usually processed and dispatched within 1–2 business days of confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Time

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote/Rural Areas: 7–10 business days
  (Delivery times may vary due to courier delays, unforeseen circumstances, or festive seasons.)

4. Shipping Charges

• Shipping charges (if any) are displayed at checkout before final payment.
• Free shipping may be available on orders above a certain value (as mentioned in promotions).

5. Order Tracking

• Once your order is shipped, you will receive an email/WhatsApp/SMS with the tracking details.
• You can track your package on the courier partner’s website until it is delivered.

6. Failed Delivery / Non-Availability

• If you are unavailable at the time of delivery, our courier partner will attempt re-delivery.
• In case of repeated failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for re-shipment.

7. Damaged / Tampered Delivery

• If you receive a package that appears damaged, tampered, or opened, please do not accept the delivery.
• Kindly inform us immediately at [support email/phone] with your order details.

8. International Shipping

• Currently, we do not offer international shipping.