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At Zatpat Food Premixes, we are committed to delivering your order accurately, in good condition, and on time.
1. Shipping Locations
- We currently deliver across India to all serviceable pin codes.
- If our courier partner does not service your location, we will inform you at checkout or before dispatch.
2. Order Processing Time
- Orders are usually processed and dispatched within 1–2 business days of confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Time
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote/Rural Areas: 7–10 business days
(Delivery times may vary due to courier delays, unforeseen circumstances, or festive seasons.)
4. Shipping Charges
- Shipping charges (if any) are displayed at checkout before final payment.
- Free shipping may be available on orders above a certain value (as mentioned in promotions).
5. Order Tracking
- Once your order is shipped, you will receive an email/WhatsApp/SMS with the tracking details.
- You can track your package on the courier partner’s website until it is delivered.
6. Failed Delivery / Non-Availability
- If you are unavailable at the time of delivery, our courier partner will attempt re-delivery.
- In case of repeated failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for re-shipment.
7. Damaged / Tampered Delivery
- If you receive a package that appears damaged, tampered, or opened, please do not accept the delivery.
- Kindly inform us immediately at [support email/phone] with your order details.
8. International Shipping
- Currently, we do not offer international shipping.